Shipping policy

 

At Cozyvia Home, we carefully select every product with quality, functionality, and everyday living in mind. We take great care in preparing each order to ensure your items arrive safely, securely, and in excellent condition. Our products are thoughtfully packaged using reliable protective materials to help ensure they are well protected throughout the journey to your home.

Order Processing Time

•    All standard orders are processed and packed within 1–3 business days (excluding weekends and major US holidays).
•    Once your order has been carefully packaged and handed over to the carrier, you will receive a shipping confirmation email with a live tracking link.

Domestic Shipping Rates & Delivery Estimates (United States)

We offer standard and expedited shipping options within the contiguous United States via reputable carriers (USPS, UPS, or FedEx):

•    Standard Shipping (3–5 business days): Calculated at checkout based on package weight and destination.
•    Free Standard Shipping: Applies to all domestic orders over $200 (automatically applied at checkout).
•    Expedited Shipping (1–2 business days): Available at checkout for urgent orders.

International Shipping

We are pleased to offer international shipping to select countries worldwide. All international orders are shipped via DHL Express, FedEx International, or USPS Priority Mail International.

•    Shipping Rates & Delivery Time: International shipping fees and estimated delivery times are calculated automatically at checkout based on your delivery address, package weight, and chosen carrier. Typical international transit takes 7–14 business days.
•    Customs, Duties, and Taxes (VAT): International orders may be subject to import duties, taxes, and custom clearance fees levied by your destination country. These additional charges are not included in your order total or shipping cost and are the sole responsibility of the customer upon delivery.
•    Customs Delays: Cozyvia Home is not responsible for shipping delays caused by international customs processing or local postal carrier delays.

Order Tracking

Once your package has shipped, you will receive an email notification containing your tracking number. Please allow up to 24 hours for the tracking information to update on the carrier's system.

Damaged, Lost, or Stolen Packages

We take extraordinary care in packing fragile items. However, in the rare event that your order arrives damaged during transit:

•    Damaged Items: Please contact us within 48 hours of delivery with your order number and clear photos of the damaged item as well as the exterior packaging. We will immediately arrange a free replacement or issue a full refund.
•    Lost or Stolen Packages: Cozyvia Home is not directly liable for packages marked as "Delivered" by the carrier. If your package shows delivered but you have not received it, please check with neighbors, building management, or contact the local carrier branch first, then reach out to us so we can assist with filing a claim.

Incorrect Shipping Address

Please double-check your delivery address carefully before completing your order. If you notice an error in your shipping details, please contact customer support immediately. Once a package has been dispatched from our studio, we are unable to modify the delivery address or reroute the shipment.

Questions?

If you have any questions regarding your shipment, feel free to contact us:

•    Phone: +1 (510) 444-2500
•    Email: VolneyHeyburn1012@hotmail.com